How do I use EKU Password Reset Manager (EPM)

Getting started with EKU Password Manager

To start using Password Manager, you must create your personal Questions and Answers profile. Q&A profile is a series of questions that are presented to you later when you reset your forgotten password or unlock your account. To create or update your Q&A profile, you must provide your answers to these questions and make sure that you are the only one who knows the correct answers. Follow the “First Time User” directions to setup your Q&A profile.

Q&A Protocol

EKU requires that a users’ Q&A profile consist of a choice of two pre-defined questions and one user-defined question. The following rules are also in effect:

• Minimum length of answers are at least 3 characters.
• Minimum length of user-defined questions are at least 10 characters.
• Users can not use the same answers for different questions.
• Users can not use answers that are parts of the corresponding questions.

What is a passcode?

The EKU help desk (x3000) can give a user a temporary code (passcode) that will allow the user to log into the self service Password Manager site without knowing their question answers or their current password. To get this passcode from the help desk they will have to use methods to validate that you are in fact the owner of the account. Passcodes are temporary and will expire if the passcode life has ended (currently 60 mins) or if a new passcode is generated for the account. Passcodes are helpful if a user has forgotten their password and the answers to their Q&A profile. Also used if a user has forgotten their password and have never setup their Q&A profile in the past.

The Welcome page of Self-Service site

To start using Password Manager, you must create your personal Questions and Answers profile. Q&A profile is a series of questions that are presented to you later when you reset your forgotten password or unlock your account. To set this up, use the “first time users” directions.

Once your Q&A profile is complete you can use the Welcome page to perform the following tasks:

• Create or update your personal Questions and Answers profile (requires knowing current password).
• Reset your forgotten E-key password (requires you to answer your Q&A questions or passcode from help desk).
• Change your E-key password (requires knowing current password).
• Unlock your account (requires knowing current password).

Unlocking your Account with Password Manager

• One the Welcome page, click Unlock My Account.
• On the Answer the Questions page, type the correct answer to the displayed questions. Note: The questions on this page are taken from your personal Questions and Answers profile.
• You can hide your answers by selecting the Hide my answers for security purposes check box.
• Click Finish

Changing your Password with Password Manager

You can change your password provided that you have the appropriate permissions to do so.

• Open the Welcome page of the Self-service site (https://ekeyreset.eku.edu).
• On the Welcome page, click Manage My Passwords.
• On the Enter Your Password page, type your current password in the Password text box, and then click Next.
• On the Enter New Password page, do the following, and then click Finish:
  • To ensure that your new password complies with the current password policies, click the click here link to see the password policy requirements or they are listed at http://passwords.eku.edu.
  • Type your new password in the Password text box.
  • Re-type the password in the Confirm new password text box.