Automatic Callback
(to be called when a busy extension becomes free) |
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| To activate automatic callback |
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(only works when calling extension without voicemail) listen for dial tone > dial *5 > dial tone > dial extension > listen for 3 short tones > hang up immediately > you will be called back. |
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| When you are called back with automatic callback |
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Listen for 3 short rings > lift handset and hear ringing > wait for answer. |
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| To cancel automatic callback |
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Listen for dial tone > dial #5 > listen for 3 short tones > hang up. |
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Call Forwarding All Calls
(This Cancels Voicemail)
(to have all your incoming calls go to another extension) |
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| To activate call forwarding (all calls) |
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Listen for dial tone > dial *2 > dial extension > listen for 3 short tones > hang up immediately > your calls will be forwarded.
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| To cancel call forwarding (all calls) |
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Listen for dial tone > dial #2 > listen for 3 short tones > hang up. |
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Call Forwarding Busy/Don't Answer
(This Cancels Voicemail)
(to provide backup coverage for your incoming calls) |
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| To Activate Call Forwarding (Busy/Don't Answer) |
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(rings 3 times then goes to extension forwarded to)
listen for dial tone > dial *3 > dial extension > listen for 3 short
tones > hang up immediately > your calls will be forwarded.
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| To cancel Call Forwarding (Busy/Don't Answer) |
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Listen for dial tone > dial #2 > listen for 3 short tones > hang up. |
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Call Hold
(to put a call on hold) |
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| To hold a call |
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Depress switchhook > listen for 3 short tones followed by dial tone > dial *4 > listen for dial tone > lay handset down > do not hang up.
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| To hold call and consult with another party |
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Depress switchhook > listen for 3 short tones followed by dial tone > dial *4 > listen for dial tone > dial third party > party answers > converse.
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| To alternate between held calls |
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Depress switchhook > listen for 3 short tones followed by dial tone > dial *4 > begin talking immediately (NOTE: Your present call is put on hold and the previously held call is returned to your line). |
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| To return to held call |
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Hang up > your telephone will ring > answer and resume
conversation |
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Call Pick-up
(to answer a ringing phone in your pick-up group, your extension must be in same pick-up group) |
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| To pick up from idle phone |
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Listen for dial tone > dial *7 > begin talking immediately. |
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| To hold call and pick up |
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Depress switchhook > listen for 3 short tones followed by dial tone > dial *4 > listen for dial tone > dial *7 > begin talking (NOTE: Your present call is put on hold and the incoming call is put through to your line). |
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To alternate between held calls
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Depress switchhook > listen for 3 short tones followed by dial tone > dial *4 > begin talking immediately (NOTE: Your present call is put on hold and the previously held call is returned to your line). |
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To return to held call
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Hang up > your telephone will ring > answer and resume conversation (NOTE: The other party is disconnected). |
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Call Waiting Signal
(to answer a 1, 2, or 3 beep call waiting signal)
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| To end call and answer |
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Hang up > your telephone will ring > answer and begin conversation (NOTE: The other party is disconnected). |
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| To hold call and answer |
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Depress switchhook > listen for 3 short tones followed by dial tone > dial *4 > listen for dial tone > dial *9 > begin talking immediately (NOTE: Your present call is put on hold and the incoming call is put through to your line). |
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| To alternate between held calls |
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Depress switchhook > listen for 3 short tones followed by dial tone > dial *4 > begin talking immediately (NOTE: Your present call is put on hold and the previously held call is returned to your line). |
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| To return to held call |
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Hang up > your telephone will ring > answer and resume conversation (NOTE: The other party is disconnected).
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Conference Calls
(4 to 24 callers on one telephone call, 3 can be done though Three-way Calling) |
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The Conference Bridge is capable of accommodating 3 to 24 callers from both on and off campus. Reservations are required to use the bridge. To set up a conference call, please go to http://www.trc.eku.edu/scripts/publish/webevent.pl or contact Jenny Mc Williams of the Training Resource Center at (859) 622-6671 or ekujjtap@aol.com |
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To make international telephone calls between 8:00am and 4:30pm you must use a calling card or call the campus operator with the international telephone number and the organization code that needs to be charged for the call. If you are sending a fax you must call the campus operator from a fax machine with a handset. The campus operator will then place the call for you.
If you need to make an international telephone call after 4:30pm you must use a calling card. You may obtain a University calling card that will be billed to your department from the Telecommunications office by calling 21903 between 8:00am and 4:30pm.
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Three-way Conversation
(to add a third party to an existing call)
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| To add a third party |
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Depress Switchhook > listen for 3 short tones > dial third party (NOTE: If the third party cannot be reached, depress the switchhook to be reconnected with your original party (depress it twice if the third party is outside your dimension system). > party answers > depress switchhook > begin talking immediately. |
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| To drop a third party |
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Any party hangs up > remaining two parties can converse (NOTE: One remaining party must be within the DIMENSION system, unless the Trunk to Trunk Transfer feature is provided in your system). |
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Transfer
(to transfer a call)
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| To transfer a call to a third party |
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Depress Switchhook > listen for 3 short tones > dial third party (NOTE: If the third party cannot be reached, depress the switchhook to be reconnected with your original party. > party answers > announce call > hang up > call is transferred. |
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Transfer To Voicemail Box
(to transfer a call directly to voicemail without ringing phone) |
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| To transfer a call directly to voicemail without ringing phone |
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Depress switchhook> listen for 3 short tones > dial 8900 > wait for voicemail to answer > enter extension you want voicemail box of then # > hang up > call is connected to voicemail box.
It is important to hang up quickly after pressing # because you want the caller to hear the box's entire greeting. |
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