Student Support

Adobe Product Login

During the summer 2019, the campus lab image will give students access to the new Adobe products. Students will need to log in to the products to use them.

Once you click on an Adobe CC Product, the application will launch and they’ll be prompted to login. They will need to sign in with their EKU student email password.

Once you enter your email in (first_last1@mymail.eku.edu), you'll be taken to the Azure login page.

No longer receiving emails in your EKU myMail account (Issue)

Issue: You stop receiving emails in your myMail account.

Cause: Your account may be compromised.

Resolution:

How to report a bogus email or phishing scam

Issue: You receive a bogus email or phishing scam

Cause: Spam is an unfortunate side-effect of email accounts. Phishing is a social engineering problem.

Resolution:

Forward message to: spam@eku.edu
Ignore and delete the message.
NEVER click links in these email. If you do, run an antivirus scan immediately.

Check Mac OS Version

This page is to find out what MacOS you are running.

Mac: MAC Address

Instructions on how to find the MAC address for ethernet or wireless networking card on a Mac computer.

I can log into Blackboard, but I can’t see my course listed. What should I do?

First, be sure you click on the 'Courses' link on the left-hand menu when you log into Blackboard.

Criminals use malicious email and websites to try to trick you into revealing your password or other sensitive information or to infect your computer with malware. Phishing emails often use urgent language, asks for personal information, and has grammatical, typographical, or other obvious errors.

Learn to Spot Phishes

Quick Tip: Check Links Before Clicking

Check the full URL to see if it goes where you expect.

Require two-factor verification (2FA) again on a device you've marked as trusted

ISSUE: You want to restore two-factor authentication on all your devices because your device is lost or you think your account is compromised

Google Vault

1. Install Google Drive App on a computer
2. Log in to Google Drive with personal account
3. Tell app to sync data to a folder on your computer; this might take a while
4. Disconnect personal account from Google Drive
5. Relaunch Google Drive and log in with EKU account
6. Tell app to sync data with same folder as in Step 3; this might take a while

So basic flow is (down and up) is personal cloud storage ---> local computer drive ----> EKU cloud storage:

Copyright Compliance

EKU encourages all students, faculty, and staff to engage in safe and legally compliant sharing of copyrighted materials. Downloading or sharing copyrighted materials (such as music and videos) can be illegal if done without the permission of the copyright owner whether you profit from it or not.

ISSUE: Your account information is not available

ISSUE: While trying to activate my EKU student email account, I receive the error 'Your account information is not available'

RESOLUTION: This means you have been accepted by the university but your email account is still not created in our system. Generally if you give IT 2-3 days (not including weekends/breaks) it will fix itself.

If, however, you still get the same error after waiting 2-3 days (not including weekends/breaks) then you should call the IT Service Desk: 859-622-3000

Mobile Device Security Tips

Like most people, you've probably accumulated a lot of personal information on your mobile device. The valuable data makes these devices a target for thieves and cybercriminals. These tips are especially important if university data is on the mobile device:

Workplace Security

Workstations in the workplace are sometimes easy targets for criminal activity. Whenever a laptop or mobile device is lost or stolen, the data on that device has also been stolen and if proprietary EKU data is lost or compromised, the resulting damage can be much greater than the cost of replacing the equipment. Some tips:

How to turn off focused inbox

ISSUE: Student missing emails in inbox

RESOLUTION: Turn 'Focused Inbox' off in myMail settings

Checking Email Rules - myMail

Issue: I need to check my email rules to see if someone had hacked me or I need to edit/delete those I have set.

Product: EKU Student myMail system

Resolution:

Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts.

Two-Factor\Multi-Factor Authentication (2FA\MFA) Basics

Multi-factor authentication (MFA) and two-factor authentication (2FA) are security processes that require individuals to provide two or more authentication factors before granting access to an account or system. These authentication factors typically fall into three categories:

New Blackboard Content Editor

Blackboard has rolled out a new Content Editor for their system that will dramatically update the way you write content on the system. Please view the linked on this page for an explanation by one of the Blackboard designers.

CLICK HERE FOR VIDEO PREVIEW

Why does EKU require students to 2FA/MFA

Is this really necessary?

Although the two-factor/multi-factor authentication process is designed to be as quick and painless as possible, you may find yourself wondering "is this really necessary?" or "Why does it apply to me?" if that's the case, read on to learn why.

Have you Ever...

Google Workspace for Education Storage Limits

Effective January 2023, Google has implemented a paid Google Workspace subscription package for universities and will no longer be free, unlimited storage.

This storage space covers both Google Drive and Google Photos.

Send automatic out of office replies from Outlook for Windows

Use automatic (Out of Office) replies from Outlook for Windows to tell people you won't be responding right away to their email messages.

New Outlook for Windows

On the View tab, select View settings.