IT Support

Installing Applications

A special malware protection mechanism has been installed on EKU laptops. That software, called Privilege Management for Windows (PMFW), provides the security of a limited-user account and the flexibility of elevating to an administrator account on demand.

This is a guide to telephone options for EKU employees.

Issue: When trying to send an email to a non-EKU email account, the following error occurs:

              "Deliver has failed to these recipients or groups:"

Cause: Your account is blocked by Microsoft because it has been compromised and is sending spam.

Resolution: 

In order to reduce load on the Blackboard servers, it is a good practice not to upload videos directly to B

Here are directions to create Bb test questions/answers through an Excel spreadsheet. This method is especially efficient when you want to create new multiple-choice questions.

ISSUE: Authentication phone number or app changed and need to update or add security verifications

FIX:

Quick instructions for connecting to AD file servers from a Mac.

Launch Blackboard Collaborate

1. Log into Blackboard
2. Open Course
3. Click Tools (on the left-hand menu)
   
4. Click Blackboard Collaborate Ultra to schedule and join web conferencing sessions and view recorded archives.

Create a Session

1. Follow the launch instructions above
2. Click the Create Session button